Please ensure that you choose carefully when selecting your purchase. Our products are made to order, and Scarlet Creations cannot give refunds for any impulse purchases.
Great care is taken to package your parcel, and ensure it’s safe delivery. In the unlikely event that your package should be damaged during transit, we require that you report it in writing to firstname.lastname@example.org within 7 days of receipt of the goods along with a copy of your delivery note and a photo of the damaged product. No claims will be entertained thereafter, unless the goods were found to have been unsafe or defective.
We review each case individually, and will be in touch with you regarding a resolution. You will then need to return/send the products back to us unused and in their original packaging within 30 working days of the date of purchase. We unfortunately cannot refund shipping costs.
Our customers satisfaction is very important to us and we will do our utmost to ensure that our valued customers have an enjoyable shopping experience with us!